Power converter Recall – EU Safety Gate

Published by Reclia Safety Desk | July 14, 2026

Recall Information Record – EU Safety Gate Database

1. Recall Summary
This recall information record is based on EU Safety Gate alert number SR/01587/26, notified by Germany. The recall concerns a BESTEK brand Travel Power Converter, model MRJ203NU-WHBL-EU-E03. The product poses a risk of electric shock due to inadequate insulation and the absence of a protective earth connection. The manufacturer has been ordered to ban marketing, recall the product from end users, and withdraw the product from the market. The date of entry into force for these measures is 21/05/2026.

2. Affected Products
– Product: Power converter (travel voltage converter)
– Brand: BESTEK
– Name: Travel Power Converter
– Type/Model Number: MRJ203NU-WHBL-EU-E03
– Batch Number: Not specified in the recall notice.
– Barcode: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.
– Description: Travel voltage converter intended for worldwide use (USA/UK/EU/AU/CN). Dimensions are approximately 18 x 8.8 x 4.4 cm (width, height, length).
– Country of Origin: People’s Republic of China
– Notifying Country: Germany
– Category: Electrical appliances and equipment
– Risk Level: Serious risk

3. Hazard Information
The danger associated with this product is electric shock. According to the recall notice, the product is not properly insulated and has no protective earth connection. As a result, the user could touch accessible live parts and receive an electric shock. The product does not comply with the requirements of the Low Voltage Directive nor with the European standards EN 61140 and EN 60338-1.

4. Consumer Action Required
The recall notice specifies that the manufacturer has been ordered to recall the product from end users. Consumers who have purchased the BESTEK Travel Power Converter, model MRJ203NU-WHBL-EU-E03, should stop using the product immediately. The notice does not provide specific instructions for consumers beyond the recall order. Consumers are advised to contact the manufacturer or the retailer where the product was purchased for further guidance on returning the product and obtaining the official remedy. No specific consumer contact details (e.g., hotline, email, or website) are provided in the recall notice.

5. Official Remedy
The following measures have been ordered by the notifying authority (Germany) against the manufacturer, with a date of entry into force of 21/05/2026:
– Ban on the marketing of the product and any accompanying measures.
– Recall of the product from end users.
– Withdrawal of the product from the market.

The recall notice does not specify whether the remedy for consumers is a refund, replacement, or repair. The official remedy is the recall of the product from end users, as ordered by the authority.

6. Contact Information
– Notifying Country: Germany
– Case Number: SR/01587/26
– EU Safety Gate Reference: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10099069
– Manufacturer: Not specified in the recall notice (the measure was ordered to the manufacturer, but the manufacturer’s name or contact details are not provided).
– Company Recall Code: Not specified in the recall notice.
– Consumer Contact: Not specified in the recall notice. Consumers should contact the point of sale or the manufacturer directly for return instructions.

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