Avalanche transceiver Recall – EU Safety Gate

Published by Reclia Safety Desk | July 14, 2026

Recall Information Record – Reclia Database

1. Recall Summary
The European Commission Safety Gate alert (case number SR/01710/26) reports a recall and market withdrawal of an avalanche transceiver manufactured and distributed in France. The product is an avalanche casualty detector sold under the brand ARVA. The recall was initiated by the distributor and other economic operators, with measures including withdrawal from the market, recall from end users, removal of the product listing by the online marketplace, and warning consumers of the risks. The date of entry into force for the distributor’s withdrawal and recall measures is 16/04/2026. The date of entry into force for the online marketplace removal and consumer warning is 03/07/2026.

2. Affected Products
– Product: Avalanche transceiver (avalanche casualty detector)
– Brand: ARVA
– Model/Type Number: NEO BT PRO
– Barcode: 3700507913434, 3700507913984, 3700507915810 (as listed in the source data)
– Batch Number: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.
– Country of Origin: France
– Notifying Country: France

3. Hazard Information
The source data identifies the risk type as “Injuries.” The specific danger described in the recall notice is: “The device has a malfunction, which could render it inoperative for signal transmission and the search for a buried victim in the event of an avalanche.” The product does not comply with the requirements of the Radio Equipment Directive. No other hazards are explicitly stated in the source data.

4. Consumer Action Required
The source data states that consumers are being warned of the risks. The official recall notice does not provide specific step-by-step instructions for consumers beyond the general warning. Consumers are advised to refer to the official recall URL provided by the manufacturer for further details on how to proceed. The recall notice indicates that the product is being recalled from end users, meaning consumers should stop using the product and follow the instructions provided by the distributor or manufacturer.

5. Official Remedy
The following measures have been taken by the economic operators:
– Withdrawal of the product from the market (effective 16/04/2026)
– Recall of the product from end users (effective 16/04/2026)
– Removal of this product listing by the online marketplace (effective 03/07/2026)
– Warning consumers of the risks (effective 03/07/2026)

The source data does not explicitly state whether the remedy is a refund, replacement, or repair. The type of remedy for end users is not specified in the recall notice.

6. Contact Information
– Official Recall URL: https://www.arva-equipment.com/module/arvaextra/productrecall2026
– Safety Gate Alert Reference: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10099204
– Case Number: SR/01710/26
– Notifying Country: France
– Brand Contact: ARVA (via the official recall webpage above)

Additional Notes
– The product category is “Electrical appliances and equipment.”
– The risk level is classified as “Serious risk” in the source data.
– No company recall code or batch number is provided in the source data.
– No information regarding the specific nature of the malfunction (e.g., software, hardware, battery) is provided in the source data.

Frequently Asked Questions