Electric bicycle Recall – EU Safety Gate

Published by Reclia Safety Desk | July 10, 2026

Recall Information Record – Reclia Database Entry

1. Recall Summary
This recall notice, case number SR/02002/26, was issued by the notifying country United Kingdom in respect of Northern Ireland. The product is an electric bicycle, specifically a Pedelec Electric Bike, marketed under the brand DUOTTS. The recall was published on the EU Safety Gate system. The product was found to present a risk of fire due to deficiencies in the supplied plug adaptor and plug. The product does not comply with the requirements of the Machinery Directive. The measure ordered was import rejection at the border.

2. Affected Products
– Product: Electric bicycle (Pedelec Electric Bike)
– Brand: DUOTTS
– Model/Type Numbers: C29, C29-L, FPR-48V15Ah, HLT-180L-5462000
– Description: Black electric bicycle with wall plug and power supply.
– Country of Origin: People’s Republic of China
– Notifying Country: United Kingdom in respect of Northern Ireland
– Batch Number: Not specified in the recall notice.
– Barcode: Not specified in the recall notice.
– Production Dates: Not specified in the recall notice.
– Company Recall Code: Not specified in the recall notice.

3. Hazard Information
The following hazards are explicitly stated in the source data:
– Fire Hazard: The supplied plug adaptor does not meet dimensional requirements, preventing a secure connection with the socket. This can cause overheating over time. Additionally, the supplied plug does not have capacity for a fuse, which is required for safe operation under fault conditions. The earth pin of the adaptor is not solid. These deficiencies could cause the adaptor or plug to catch fire or explode, posing a risk of fire.
– Electric Shock Hazard: The lack of a fuse and the insecure connection may lead to unsafe electrical conditions, though the primary stated risk is fire.
– Non-Compliance: The product does not comply with the requirements of the Machinery Directive.

4. Consumer Action Required
The source data does not provide specific instructions for consumers who have already purchased the product. The measure ordered was “Import rejected at border,” which indicates that the product was prevented from entering the market at the point of import. Consumers who may have purchased this product prior to the border rejection are advised to check the recall notice for further updates. No consumer-level action (such as stop using, return to store, or contact manufacturer) is explicitly stated in the source data.

5. Official Remedy
The official measure ordered by the notifying country is:
– Type of economic operator to whom the measure(s) were ordered: Importer
– Category of measure(s): Import rejected at border
– Date of entry into force: Unknown (not specified in the recall notice)

No remedy such as refund, replacement, or repair is specified for consumers in the source data.

6. Contact Information
– EU Safety Gate Alert Reference: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10099549
– Case Number: SR/02002/26
– Notifying Country: United Kingdom in respect of Northern Ireland
– Brand: DUOTTS
– Pictures of the product are available at the following URLs:
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11014370
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11014371
– https://ec.europa.eu/safety-gate-alerts/public/api/notification/image/11014372

No additional contact information (e.g., manufacturer phone number, email, or website) is provided in the recall notice.

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