Arch Studio Tea Kettle Recall

Published by Reclia Safety Desk | July 01, 2026

Recall Information Record – Reclia Database

1. Recall Summary
On April 16, 2026, Macy’s, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a recall of Arch Studio-branded tea kettles. The recall was initiated due to a defect in which the handle can detach during use when the kettle is heated, posing a risk of serious injury from burn hazard. The firm, Macy’s Merchandising Group, Inc., of New York, has received three reports of the handle detaching. No injuries have been reported. The recalled products were manufactured in China and sold at Macy’s stores nationwide and online at macys.com from August 2025 through February 2026 for about $50. Approximately 4,600 units are affected.

2. Affected Products
The recall involves Arch Studio-branded stainless-steel tea kettles. The kettles have a black handle and measure approximately 10.7 inches long, 7.59 inches wide, and 8.62 inches high. They have a 1.9-quart capacity. The brand name “Arch Studio” and the model identifier “HJ10525” are etched on the underside of the kettles. No other models, colors, or sizes are included in this recall. The products were sold exclusively through Macy’s retail channels during the specified sales period. The country of origin for the kettles is China.

3. Hazard Information
The hazard identified in the recall notice is that the tea kettle’s handle can detach during use when the kettle is heated. This detachment creates a risk of serious injury from burn hazard, as the user may be exposed to hot water or steam. The firm has received three reports of the handle detaching. As of the date of the recall notice, no injuries have been reported. No other hazards or incidents are specified in the source data.

4. Consumer Action Required
Consumers are instructed to stop using the recalled tea kettles immediately. Consumers should not attempt to repair or modify the product. The recall notice directs consumers to contact Macy’s to initiate the remedy process. Specifically, consumers must complete a recall form available at the website https://www.recallrtr.com/teakettle. After completing the form, consumers will receive a prepaid shipping label to return the product. No purchase receipt is required to participate in the recall. Consumers should not return the product to the store where it was purchased.

5. Official Remedy
The official remedy for this recall is a full refund in the form of a check for the purchase price. The refund will be issued by Macy’s after the consumer returns the recalled tea kettle using the provided prepaid shipping label. The refund amount will cover the original purchase price of the kettle. No alternative remedy, such as a replacement product or store credit, is specified in the recall notice. The remedy is available to all consumers who purchased the affected product, regardless of whether they have a receipt.

6. Contact Information
Consumers may contact Macy’s for additional information or assistance with the recall process. The contact methods are as follows:
– Toll-free telephone: 888-256-1541, available from 8:30 a.m. to 6 p.m. ET, Monday through Friday.
– Email: teakettle@realtimeresults.net.
– Online recall form: https://www.recallrtr.com/teakettle.
– General information: Consumers may also visit macys.com and click on “Product Recalls” at the bottom of the page for more information.

No other contact information, such as a physical mailing address for the importer or manufacturer, is provided in the recall notice.

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