Safety Recall: Protex Japan H&A Reaction Treatment NO.1, NO.3 – Japan CAA

Published by Reclia Safety Desk | June 29, 2026

Recall Information Record

Case Number: 00000035393
Product: H&A Reaction Treatment NO.1, NO.3
Brand: Protex Japan
Hazards: Safety Risk
Source: Japan Consumer Affairs Agency (CAA)

WHAT HAPPENED

Protex Japan has issued a recall for its H&A Reaction Treatment NO.1 and NO.3 products due to a labeling error. The products were sold with the sales name incorrectly displayed as “H&AリアクショントリートメントNo.1, No.3” instead of the correct “H&AリアクショントリートメントNO.1, NO.3”. This mislabeling could lead to consumer confusion regarding product identity and proper usage.

The recall was reported to the Consumer Affairs Agency (CAA) under management number 00000035393 and is supported by reference information from the Pharmaceuticals and Medical Devices Agency (PMDA). The correction process began on June 10, 2026. Although no specific lot numbers or quantities have been disclosed, the recall applies to all affected units of these two treatment products.

Consumers who have purchased the affected products should take the following steps:

• Check the product label for the sales name; if it reads “H&AリアクショントリートメントNo.1” or “No.3” (with lowercase ‘o’), it is subject to recall.
• Discontinue use immediately and contact Protex Japan via the provided contact information for instructions on return or exchange.
• Follow the company’s guidance for correction or replacement to ensure you receive the correctly labeled product.

AFFECTED BATCHES & TARGET SPECIFICS

– **Target Model / Type:** N/A
– **JAN Barcode:** N/A
– **Affected Serial / Lot Numbers:** N/A
– **Total Units Affected:** N/A

ADDITIONAL REGULATORY NOTES

Recall initiated due to mislabeling of the sales name (incorrect: H&AリアクショントリートメントNo.1, No.3; correct: H&AリアクショントリートメントNO.1, NO.3). Reference information provided by PMDA. Management number: 00000035393. Correction start date: June 10, 2026.

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