Safety Recall: BenQ Japan Projector (Rechargeable): BenQ GV31 / BenQ GV31-JP – Japan CAA

Published by Reclia Safety Desk | July 30, 2026

Recall Information Record

Case Number: 00000035609
Product: Projector (Rechargeable): BenQ GV31 / BenQ GV31-JP
Brand: BenQ Japan
Hazards: Fire Hazard
Source: Japan Consumer Affairs Agency (CAA)

WHAT HAPPENED

BenQ Japan has issued a recall for its rechargeable projectors, models BenQ GV31 and BenQ GV31-JP, following an overseas incident where the internal battery emitted smoke. The recall was registered with the Consumer Affairs Agency of Japan under management number 00000035609. The company is offering a replacement or refund for affected units. This recall is significant because the battery defect poses a fire and burn hazard to users. Even a single incident abroad raises safety concerns for similar units in Japan. Consumers are advised to stop using the projector immediately and verify if their unit is affected.

• Check the model number on the bottom of the projector. Affected models are BenQ GV31 and BenQ GV31-JP.
• Contact BenQ Japan at the provided phone number or website to initiate the replacement or refund process.
• Do not attempt to remove or replace the battery yourself.

AFFECTED BATCHES & TARGET SPECIFICS

– **Target Model / Type:** GV31, GV31-JP
– **JAN Barcode:** N/A
– **Affected Serial / Lot Numbers:** N/A
– **Total Units Affected:** N/A

ADDITIONAL REGULATORY NOTES

Recall initiated due to an overseas incident where the built-in battery emitted smoke. The response start date is listed as July 24, 2026. Referenced by the Ministry of Economy, Trade and Industry (METI). Contact and remedy details are provided on the original page but not extracted here.

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